You are not able to purchase Sweepstake Coins on Cazino. Not all Lucky Coins Packages come with free bonus Sweepstake Coins. You may have purchased a Lucky Coins Package that contains Lucky Coins only and has no free bonus Sweepstake Coins.
Please check if a purchase receipt has been emailed to you. If you haven’t received an email, it is very likely that the purchase transaction didn’t complete. It may have been a failed transaction with your bank. No money will have left your account. You can confirm this by checking your bank statement online or through your bank app.
If you have received an emailed purchase receipt and this receipt confirms that you should have received free Sweepstake Coins, please check your transaction history on Cazino. Go to ‘Profile’ in the left hand navigation and click on the ‘Transaction History’ tab. You can check if the correct amount of Sweepstake Coins has been credited to your account.
If you still think there is an issue, please contact the Customer Support team via chat or email at support@cazino.com with details.