Skip to main content
Help Center Help Center home page
Submit a Request
  • Submit a Request

By Category

  • All Categories (6)
  • PRIZE REDEMPTIONS FAQ (3)
  • VERIFICATION FAQ (2)
  • GAMEPLAY FAQ (1)
  1. Help Center
  2. Search results

6 results for "Redeem" in All Categories

  • How do I redeem my prize?

    -13 votes -13
      1. Help Center
      2. PRIZE REDEMPTIONS FAQ
      3. Prize Redemptions FAQ
    To redeem a prize, click on the ‘ Redeem coins ’ button in the left hand navigation. If you haven’t completed the Verification
  • Is there a fee for redeeming my prize?

    -2 votes -2
      1. Help Center
      2. PRIZE REDEMPTIONS FAQ
      3. Prize Redemptions FAQ
    No, there is no fee charged when you redeem a prize. Please note though that per our Terms, we may require you to make a
  • How long does it take to receive a prize?

    5 votes 5
      1. Help Center
      2. PRIZE REDEMPTIONS FAQ
      3. Prize Redemptions FAQ
    You must first submit a redemption request through the ‘ Redeem ’ button in the left hand navigation. You can do this 24/7
  • What are Lucky Coins and Sweepstake Coins?

    -4 votes -4
      1. Help Center
      2. GAMEPLAY FAQ
      3. Gameplay FAQ
    They can be used to play games for fun only and cannot be redeemed for any prizes. There are a number of features on Cazino
  • How do I verify my account?

    -1 votes -1
      1. Help Center
      2. VERIFICATION FAQ
      3. Verification FAQ
    from the ‘ Get Coins ’ tab or the first time you go to the ‘ Redeem coins ’ tab. Once you have started the verification process
  • Why do I need to verify my account?

    -4 votes -4
      1. Help Center
      2. VERIFICATION FAQ
      3. Verification FAQ
    verify your eligibility before sweepstakes prizes can be redeemed by you. The details that we require for verification includes

Can't find what you need?

Our team is here to help

Submit a request

Terms of Use Sweepstakes Rules Player Safety Privacy Policy Accessibility Eligible Games All Games
Copyright © 2025 Cazino. All rights reserved. Certain operations are performed by Heuston Gaming Inc., a Delaware C Corporation incorporated in the United States of America (company registration number 20249193), having its registered address at 651 N Broad St, Suite 201, Middletown, DE 19709, USA. Cazino is owned by Heuston Gaming Limited, a limited liability company incorporated in Ireland (company registration number 733653), subject to Irish law, having its registered address at 19 G5, 3015 Lake Drive, Citywest, Dublin, D24DKP4, Ireland.
Help Center Help Center home page